Frequently Asked Questions

BID Automated Trading KFT is a Budapest-based wholesale distributor specializing in mobile phones across the European Union. We provide B2B services to retailers, distributors, and enterprise clients with competitive pricing and reliable logistics.

We serve all 27 European Union member states with our comprehensive logistics network, ensuring fast and reliable delivery across the entire EU market.

No, we are a B2B wholesale distributor. We work exclusively with businesses including retailers, distributors, and enterprise clients. We do not sell to individual consumers.

Minimum order quantities vary depending on the product and service. For standard wholesale orders, we typically start from 10 units. For bulk order services, the minimum is 100 units. Contact us for specific requirements.

Please contact us directly at bid.automation@proton.me with your requirements. We provide customized pricing based on order volume, product selection, and delivery destination. Our team will respond with a detailed quote within 24 hours.

We accept bank transfers (SEPA), wire transfers, and offer flexible payment terms for established business partners. Specific payment arrangements can be discussed based on your business relationship and order volume.

We carry all major mobile phone brands including Apple, Samsung, Xiaomi, Huawei, OnePlus, OPPO, and many others. Our inventory includes the latest flagship models as well as mid-range and budget devices.

Yes, absolutely. All devices we supply are 100% authentic and come with official manufacturer warranties. We provide all necessary documentation including invoices, warranty certificates, and authenticity guarantees.

Yes, we offer a device sourcing service for specific models, configurations, or regional variants. Contact us with your requirements and our team will work to locate and procure the exact devices you need.

Standard delivery within the EU typically takes 3-7 business days depending on the destination. Express delivery options are available for urgent orders, which can arrive within 1-3 business days.

Yes, all shipments include full tracking information. You will receive tracking details via email once your order is dispatched, and you can monitor the delivery status in real-time.

Shipping costs are calculated based on order volume, weight, and destination. For large orders, we often provide free or subsidized shipping. Detailed shipping costs will be included in your quote.

Contact us through our contact page or email us directly at bid.automation@proton.me. Provide information about your business, including registration details and your wholesale requirements. Our team will evaluate your application and get back to you within 48 hours.

Yes, we provide comprehensive after-sales support including warranty claim assistance, technical support, and dedicated account management for established partners. Our team is available to help resolve any issues quickly and efficiently.